MD Technical School
Cybersecurity Fundamentals
Your starting point in cybersecurity: core principles, practices and terminology across private-sector and Department of Defense environments.
$2,599tuition
MD Technical School
Beginner
HEL 101
Helpdesk Specialist
The fastest way into IT: real help desk workflows, troubleshooting and customer support.
40 hours
In-person or live online
Certificate of Completion
Overview
What this course is about
Hands-on training in real-world help desk work — ticketing, troubleshooting, hardware and software support — combined with the customer-service and documentation skills employers look for in entry-level technicians.
Outcomes
What you’ll be able to do
- Handle ticket intake, triage and lifecycle with SLA awareness
- Apply a structured troubleshooting method
- Support Windows, user accounts and updates
- Troubleshoot IP, DHCP/DNS, Wi-Fi and VPN basics
- Provide remote support and clear documentation
Curriculum
What you’ll learn
- Ticketing systems and knowledge bases
- User provisioning and password management
- Printers, peripherals and drivers
- Malware cleanup and user security awareness
- Remote support tools
- Asset tracking and escalation
Who it’s for
Beginners, career-changers and early-career IT professionals.
Recommended background
No prior IT experience required. Basic computer literacy and a high school diploma or equivalent.
Where it can take you
Helpdesk SpecialistIT Support TechnicianService Desk Analyst
This course is also part of
Cybersecurity I — Career Program and Cybersecurity II — Advanced Career Program — a complete career program.
You might also like
All programs
MD Technical School
Career program
Cybersecurity I — Career Program
A full career program: help desk, IoT, DevOps, Security+, RMF, SecurityX and AI — from first steps to job-ready.
$22,275tuition
MD Technical School
Career program
Cybersecurity II — Advanced Career Program
Seven sequenced courses — help desk to ethical hacking — ending in a capstone and portfolio.
$22,147tuition
Questions about Helpdesk Specialist?
An advisor can confirm start dates, walk you through funding and make sure it’s the right fit.